Wednesday, October 25, 2006

The Duhhhhhhhhhhhhhhhhhhh Factor

I was on radio show in Kansas City on Tuesday. It was great to hear from one of the listeners. He had just gotten off the phone with a car dealership where he was purchasing a new car. He couldn't understand a single word the receptionist said.

It turns out the receptionist had a speech impediment.

That is what I call The Duhhhhhhhh Factor. Why put someone on phones that has a difficult time speaking?

It's easy to spot in someone else...but are you asking yourself to do something that is using your weaknesses instead of your strengths.

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